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Nicholas Dale

Certified Data Wizard  ·  Melbourne, AU

Ipsa scientia potestas est
"Nicholas tackled every challenge head on and consistently drove delivery of long-pending work. His communication with stakeholders is crisp, and he works just as effectively with the broader team as he does with his immediate colleagues."
— Analytics Colleague
"I often found myself in awe by the high standard and efficiency of his work. There has never been a dull day working with Nicholas."
— Former Colleague
"His energy fills the room with positivity. Hard work, dedication — always makes sure to go over and above."
— Former Colleague
"What took me 5 hours to make, the dashboard now makes within seconds."
— Product Owner
"Nicholas has made fantastic progress since joining the team. He has a very organised and detail-oriented approach, always willing to help out and support those around him. He also has very strong data science and data analytics skills."
— People Manager
"Nicholas has been a major contributor to the team; he has worked very diligently and exemplifies strong professional values every day."
— People Manager
"Nick has consistently delivered outstanding work, combining strong technical capability, attention to detail, and high-quality testing that has significantly benefited the broader team."
— People Manager
"Incredible work pulling this together as a first cut. It's really impressive, and I genuinely appreciate the effort."
— Group Manager, OHS

Clinical Roots.
Computational Edge.

Nicholas Dale is a certified data professional shaped by one rare combination: clinical empathy and computational precision. Starting out in healthcare — as a nursing student and disability support worker — he pivoted to data with a clear conviction: the best analyses don't just inform, they move people toward better decisions.

Across regulated industries — healthcare, utilities, automotive — he translates complex, messy data into insights that actually get used. His work spans end-to-end pipeline automation, deep learning NLP, executive-level Power BI governance, and production ML deployments — always anchored to the people those systems serve.

Currently advancing a Master of Digital Health, he works at the intersection where clinical domain knowledge meets modern data infrastructure — a combination that remains rare, and quietly powerful.

Ipsa scientia potestas est — knowledge itself is power.

3+
Industries — Healthcare · Utilities · Automotive
4
Live ML/AI models deployed on HuggingFace Spaces
80%
Reporting efficiency gain — SEW CX Dashboard (direct stakeholder feedback)
Microsoft Certified · Power BI Data Analyst Associate

The Work

Melbourne Housing Price Predictor

Estimates residential sale prices across Melbourne suburbs using geospatial distance from the CBD, property attributes, and a Random Forest pipeline trained on ~34,000 real transactions — giving buyers and agents an objective price anchor.

PythonScikit-learnRandom ForestGeospatialStreamlitHuggingFace

Interactive Demo

Smart Waste Classifier

Upload any photo of a household item. A fine-tuned MobileNetV2 (92% test accuracy) classifies it across 10 waste categories and returns disposal guidance — making recycling decisions unambiguous.

PythonTensorFlowMobileNetV2Transfer LearningStreamlitHuggingFace

Interactive Demo

Mental Health Text Classifier

A custom Transformer encoder — built from scratch in PyTorch with no pre-trained backbone — classifying free text across 7 mental health categories. Macro F1: 0.70 · ROC-AUC: 0.956 on held-out test data.

PythonPyTorchTransformerNLPStreamlitHuggingFace
⚠ Research & portfolio demo only — not a diagnostic tool. If you are in crisis, please contact a mental health professional.

Interactive Demo

HIKARI · HIMARI · MACHI

A production-grade 3-stage NLP pipeline for utility sector CX: MACHI strips PII from raw verbatims, HIMARI normalises and tokenises, HIKARI (BiLSTM + GloVe) multi-label classifies complaints into 10 driver categories with an adjustable confidence threshold.

PythonKerasBiLSTMGloVeCRFPII ScrubbingHuggingFace

Interactive Demo

South East Water
Jan – Sep 2025
70%
Reporting efficiency gain
Power BISQL ServerSalesforceDAX

Complaints Reporting & Performance Management Dashboard

Led the reporting stream of the Complaints Management Uplift Project — replacing a manual, error-prone reporting methodology with a two-section Power BI dashboard. The Reporting section auto-generates complaint volumes, KPIs, and board-level graphs via Power Query and DAX measures. The Performance section leveraged a new Salesforce deployment to surface complaint themes, cost-to-resolve, and SLA timeliness for product owners and executives.

Delivered through close collaboration with product owners, product managers, Salesforce developers, and data engineers — improving reporting efficiency by 70% and enabling data-driven decision-making at every level of the business.

South East Water
Oct 2024 – Sep 2025
80%
Financial reporting efficiency gain
Power BISQL ServerDAXPower Query

Financial Recovery Reporting Dashboard Suite

Collaborated with reporting analysts and BI developers to deliver a three-dashboard suite providing novel visibility into the business's debt and vulnerability space. Enabled the Customer Solutions team to track payments, aged debt, and the real-time effectiveness of their Debt and Vulnerability Strategy rollout.

"What took me 5 hours to make, the dashboard now makes within seconds." — Product Owner, South East Water

Stellantis ANZ
Jun – Sep 2024
35%
Manual reporting time saved
Power BIPower QueryExcel / VBADAX

Aftersales Reporting Suite for Dealerships & BDMs

Built a paginated Power BI report for the Stellantis dealership network (Fiat, Alfa Romeo, Jeep) surfacing NPS scores, service experience breakdowns, review volumes, and employee training compliance per dealership. Delivered alongside an internal warehouse dashboard for stock and sales history. Daily KPI reports served 50+ national managers; ETL automation cut preparation time by 40%.

Personal Project
2024
TableauData VizAnalytics

Hololive VTuber Performance Analytics

Two-dashboard Tableau Public project analysing individual and overall performance metrics for Hololive VTubers — subscriber growth, view velocity, stream frequency, and cross-talent comparisons. A personal exploration of public data with a focus on interactive Tableau design.

The Stack

Languages
  • Python
  • SQL (T-SQL / PostgreSQL)
  • DAX
  • Power Query M
  • Excel / VBA
ML / AI
  • PyTorch
  • TensorFlow / Keras
  • Scikit-learn
  • NumPy / SciPy
  • HuggingFace Transformers
  • PEFT / QLoRA Fine-tuning
  • Multi-Agent LLM Pipelines
  • RAG & Evidence Retrieval
  • NLTK / spaCy
BI & Visualisation
  • Power BI
  • Tableau
  • Streamlit
  • Matplotlib / Seaborn / Plotly
  • Pandas (Notebook Analysis)
  • Excel (Charting & Analysis)
Data Services
  • Microsoft SQL Server
  • Azure Databricks
  • Google Cloud Platform (GCP)
Software Exposure
  • Salesforce (CRM Analytics)
  • Microsoft 365 Suite
  • Git / GitHub
Soft Skills
  • Stakeholder Communication
  • Requirements Gathering
  • Agile Delivery
  • Mentoring & Knowledge Transfer
  • Analytical Problem-Solving
Domain Expertise
  • Healthcare & Digital Health
  • Utility Sector CX Analytics
  • Automotive Aftersales Analytics
  • Data Governance & Privacy
  • Regulatory Compliance Reporting
Microsoft Certified: Power BI Data Analyst Associate PL-300 · Microsoft · Active

Where I've Worked

Nov 2025 — Present
Data Analyst (Analytics)
St John of God Health Care · Melbourne, VIC
Supporting resource optimisation and organisational development through leave management analysis and capability reporting. Monitoring outpatient referral and visit data to track network-wide performance. Partnering with HR and hospital administration stakeholders to deliver high-fidelity data products across the hospital network.
Sep 2024 — Oct 2025
Voice of Customer Data Scientist
South East Water · Frankston, VIC
Led design and delivery of a Power BI CX Dashboard recognised by senior IT leadership as a governance model. Built a custom LSTM RNN for complaint driver extraction with PII scrubbing. Appointed data steward for customer data. Automated pipelines reducing manual effort by 60%. Made redundant due to organisational restructure.
May 2024 — Sep 2024
IBL Aftersales Performance Analytics Coordinator
Stellantis Australia & New Zealand · Melbourne, VIC
Delivered daily KPI insights to 50+ national managers. Built Power BI dashboards and Excel/VBA tools, reducing manual reporting by 35%. Automated ETL workflows via Power Query, cutting preparation time by 40%.
2022 — 2024
Clinical & Community Care
Various Organisations · VIC
A formative chapter that underpins the empathy and service-centred thinking brought to every data project.
Roles held
Registered Undergraduate Student of Nursing — South West Healthcare
Disability Development & Support Officer — Life Without Barriers
Disability Support Worker — Symmetric Care, Raya Healthcare, Go Care Support

Academic Path

Master of Digital Health
La Trobe University
Feb 2026 — Current
In Progress
Bachelor of Data Science
Deakin University
Mar 2024 — Oct 2025
Graduated
Certificate of Data Analytics
Monash University Boot Camps
Aug 2023 — Feb 2024
Completed
Bachelor of Nursing (Partial)
Deakin University
Mar 2022 — Jul 2023
Intentional pivot to data